Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Piano Lessons Australia ("we", "us", "our") collects, uses, stores and protects your personal information when you visit pianolessons.net.au or enquire about our piano lessons. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

Information you give us

When you book a trial lesson, send an enquiry or contact us, we may collect your name, email address, phone number, suburb or postcode, the student's age and experience level, and anything else you include in your message.

Information we collect automatically

When you browse the site we automatically collect technical information such as your IP address, browser and device type, the pages you view, the date and time of your visit, and the website you came from. This is collected through cookies and the analytics tools described below.

Cookies

Cookies are small text files stored on your device that help the website work and remember your preferences. We use cookies to keep the site running, to understand how visitors use it, and to measure the performance of our advertising. You can control or delete cookies through your browser settings at any time. If you block cookies, some parts of the site may not work as expected.

Analytics and tracking

We use Google Analytics to understand how visitors find and use our website, such as which pages are most popular and how long people stay. Google Analytics sets cookies and collects information such as your approximate location, device and activity on our site, which helps us improve the website and our lessons.

Third-party tools

We use third-party tools and advertising platforms that may collect or receive information about your visit:

• Google (Google Analytics, Google Ads and conversion tracking) helps us measure website traffic and the results of our advertising. See the Google Privacy Policy.
• Meta (Facebook and Instagram) may use the Meta Pixel to measure and improve our advertising on Meta platforms. See the Meta Privacy Policy.

These providers may combine the information they collect on our site with other information they already hold, under their own privacy policies, which we do not control.

How we use your information

• To respond to your enquiry and match you with a suitable tutor
• To arrange, confirm and manage lessons
• To send information you have asked for or that relates to your lessons
• To improve our website, services and customer support
• To measure and improve our advertising
• To meet our legal and record-keeping obligations

How we share information

We do not sell your personal information. We may share it with the tutor matched to you and with service providers who help us run our business (such as scheduling, payment, email and analytics providers), who may only use it to provide their service to us. We may also disclose information where required by law.

Data security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law, after which it is securely deleted or de-identified.

Your rights

You have the right to:

• Ask what personal information we hold about you and request a copy
• Ask us to correct information that is wrong or out of date
• Ask us to delete your information where we are not required to keep it
• Opt out of marketing emails at any time using the unsubscribe link
• Opt out of analytics and advertising cookies through your browser or device settings

To exercise any of these rights, contact us using the details below. You can also raise a concern with the Office of the Australian Information Commissioner at oaic.gov.au.

Children's privacy

Many of our students are children. Where lessons are for a child, we collect their details from a parent or guardian and use them only to arrange and manage lessons. We do not knowingly collect information directly from children for any other purpose.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the updated date shown above.

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